Over the phone
Each state in Australia has 24/7 helpline staffed by senior GPs and experienced counsellors trained in doctors’ health. When you call a helpline you will speak to someone at our paging service who will then ask you for a name and contact number on which our on-call doctor or counsellor can reach you.
This is not an emergency or crisis line, but a first point of contact. We will talk to you about your concerns – physical and mental – and provide you with advice on what steps to take next. All calls are completely confidential and non-judgemental.
Doctors and medical students can access support from the network of doctors’ health advisory services (DHAS) across Australia. Contact details for DHAS are available on this page.
In addition to these, Doctors Health Services Pty Ltd (DrHS) is also making available a confidential telehealth service specifically for doctors and medical students who are struggling with their mental health.
The Doctors for Doctors Support Service (Drs4Drs) provides doctors and medical students with up to three counselling sessions of one hour each. It can also provide advice on how to access further care if required, including through our existing DHAS network.
We want you to know the following information before you contact Drs4Drs to make an appointment.
Drs4Drs is provided by Converge International.
All counsellors are based in Australia and are registered psychologists (AHPRA), qualified social workers (AASW) or qualified counsellors (ACA; PACFA). They must also meet Converge’s own accreditation processes, including appropriate experience.
Your call will be received by a person experienced in triaging calls who will explain the support options available to you. If your call is assessed as urgent, you can choose to be referred for an immediate confidential telehealth consultation by one of the qualified mental health professionals who is available at the time.
If you do not need to speak to someone immediately, an appointment will be made for you with one of Converge’s mental health professionals who are experienced in counselling doctors.
Your confidentiality is our highest priority. Drs4Drs does not receive any information that could identify you.
Drs4Drs is not a substitute for having a usual GP. Your local DHAS will also be able to work with you, including advice on access to care through usual face to face services. The links on this page will take you to your State service.
To satisfy reporting requirements and to monitor service delivery, Converge will collect de‑identified information and provide this to DRHS. This includes State/Territory; age range; location type (metropolitan, regional, rural or remote); gender; and career status (student, doctor in training, GP, non-GP specialist or CMO). You can decline to provide this information.
This Drs4Drs Project is supported by funding from the Australian Government Department of Health
We’ve created a set of four connected learning modules designed specifically to address the needs of doctors – from self care, to treating other doctors. Start learning online any time.
We’ve collated a library of resources offering research and advice for doctors at different stages of their career. You can access these in our resource hub. We’ve also prepared a range of short-read guides to help give you guidance on the go.